How and When to File a Claim

File a Claim

If you’re in an accident, it’s important to file a claim promptly. To do this, either call your insurance broker or your insurance company’s claims assist number, which is open 24/7/365 and is toll-free from anywhere in North America.

If your policy is NOT with one of these companies, please call, after
hours, the team at Marsh Adjustment by dialing 1-800-290-0886.

Our Insurance Companies & Their Claim Numbers

Claim Numbers

When a claim occurs, all the companies that we deal with will provide excellent service. As your broker, we will assist you in achieving a timely and fair settlement. Use the following numbers to contact your policy holder 24/7.


Intact Insurance®

Claim #: 1-866-464-2424

Intact Client Centre
Northbridge Insurance

Northbridge Insurance®

Claim #: 1-855-621-6262

Blue Cross Travel Insurance

Blue Cross® Travel Insurance

Claim #: 1-800-665-6068

Royal and Sun Alliance

Royal and Sun Alliance®

Claim #: 1-800-319-9993

The Insurance Company of Prince Edward Island

The Insurance Company of Prince Edward Island (ICPEI)®

Claim #: 1-866-404-2734

Echelon® General Insurance Company

Echelon® General Insurance Company

Claim #: 1-866-252-2854

Wynward Insurance Group®

Wynward Insurance Group®

Claim #: 1-800-665-3351



For emergency environmental spills call:


For emergency property losses call:


For all other claims, you can report via email:,

By phone: 416-601-1133

Toll-free: 1-800-223-8858

Burns & Wilcox

Burns & Wilcox

Claim #: 1-855-801-0296

Be Prepared in Case of an Auto Accident

auto symbol

Accidents are stressful situations, especially when you don’t have the necessary information on hand. A little preparation can help make this situation easier. Take down the following information:

  • Date and time of accident
  • Location of accident
  • Driver’s name/vehicle owner’s name
  • Driver’s address and daytime phone number
  • Driver’s insurance and policy number
  • Makes/models of any involved vehicles
  • Whether or not there are any injuries
  • Police file number
  • Whether or not there are any charges laid and if so, what
  • Vehicle license plate numbers
  • Names of any witnesses and their daytime phone numbers

Do not admit fault. If you are injured, proceed to the nearest medical care facility. Call our office as soon as possible after receiving care.

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